In the realm of short-term rentals, navigating negative reviews can be a daunting task. The podcast dives into the reasons why reviews may be eligible for removal, emphasizing the importance of evidence and guest communication. It also explores how to proactively handle criticism and mitigate damage to your reputation. Listeners gain insights on asking the right questions before pursuing a removal. Plus, there's a valuable bonus tip on personal strategies for tackling negative feedback. Tune in for essential advice to keep your listings shining!
11:21
forum Ask episode
web_stories AI Snips
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
volunteer_activism ADVICE
Reasons Reviews Are Removable
You can get a bad review removed if it violates Airbnb's content policy like blackmail or revealing exact property location.
Always collect proof such as written communication to support your case for removal.
volunteer_activism ADVICE
Evaluate Review Removal Worth
Ask if the damage from the review justifies the effort of removal and if it contains dishonesty.
A dishonest four-star review is worth pursuing since it can harm your short-term rental's performance.
volunteer_activism ADVICE
Importance of Proof for Removal
Always gather as much evidence as possible to prove the case for removing a review.
Prefer written records and recordings for stronger proof to support your arguments.
Get the Snipd Podcast app to discover more snips from this episode
It’s a great world for short term rental business but it definitely is no fairy tale!
There are still lots of things that can’t be in our control which may affect the total guest service that we offer. For those that we can, it’s important to remedy them right away and see how we can make it right for our guests if there is a need for that. Hopefully, these two things can better the experience and guests continue on having a great stay.
But not all guests can be understanding. We get the opposite, too! And they can hurt our business big time when it’s time to submit reviews and they give us a really bad one. With all my experience, Your property may be top of the charts when it comes to 99% of the experience but you will most likely see that measly 1% up on the review board.
The good news is we can have these reviews taken down if we believe it violates the platform’s Review Policy. There are things we can do to mitigate the damage a bad review will cause to our listing. It’s not always easy but it's always worth the shot! So,let’s dive in! This week, we will discuss:
3 Reasons for reviews to be removed
2 Questions to ask yourself if the review is worth pursuing
Importance of proof and evidence
How to proactively handle a negative review
Bonus Tip: How do I personally do it?
Do you want to take your STR to the next level and meet with me and a group of like minded investors each month? We now have the perfect place to do that and share resources and tips– check out our “Rested Investor Club House.” Hope to see you on the inside!
Get a copy of my 12 proven house rules to protect your property from almost every negative situation (highly recommended)
You can find all of our links here including our website, recommended resources, upcoming live events, short-term rental playbook, Instagram, and more!
Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.
Short Term Rental Riches