It’s a great world for short term rental business but it definitely is no fairy tale!
There are still lots of things that can’t be in our control which may affect the total guest service that we offer. For those that we can, it’s important to remedy them right away and see how we can make it right for our guests if there is a need for that. Hopefully, these two things can better the experience and guests continue on having a great stay.
But not all guests can be understanding. We get the opposite, too! And they can hurt our business big time when it’s time to submit reviews and they give us a really bad one. With all my experience, Your property may be top of the charts when it comes to 99% of the experience but you will most likely see that measly 1% up on the review board.
The good news is we can have these reviews taken down if we believe it violates the platform’s Review Policy. There are things we can do to mitigate the damage a bad review will cause to our listing. It’s not always easy but it's always worth the shot! So,let’s dive in! This week, we will discuss:
- 3 Reasons for reviews to be removed
- 2 Questions to ask yourself if the review is worth pursuing
- Importance of proof and evidence
- How to proactively handle a negative review
- Bonus Tip: How do I personally do it?
Do you want to take your STR to the next level and meet with me and a group of like minded investors each month? We now have the perfect place to do that and share resources and tips– check out our “Rested Investor Club House.” Hope to see you on the inside!
Get a copy of my 12 proven house rules to protect your property from almost every negative situation (highly recommended)
You can find all of our links here including our website, recommended resources, upcoming live events, short-term rental playbook, Instagram, and more!
Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.
