Tiger Sisters

Everything I learned at Harvard Business School in 38 Minutes (part 2)

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Apr 14, 2025
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ANECDOTE

Howard Schultz's Servant Leadership

  • Howard Schultz of Starbucks exemplifies servant leadership, providing benefits to even part-time employees to foster a supportive culture.
  • This leadership prioritizes serving employees, which in turn enhances their ability to serve customers effectively.
INSIGHT

Leadership by Example Builds Trust

  • Leaders who perform tasks alongside their teams build trust and morale.
  • This approach fosters a collaborative environment, rather than a purely directive one.
INSIGHT

Servant Leadership Boosts Performance

  • Servant leadership improves employee investment and performance.
  • Enhanced employee experience leads to superior customer service and better financial outcomes.
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