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In this episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, we spotlight two standout leaders from The Summit in Monaco: Scott Campbell, Director of Revenue Management at Hammock Beach Golf Resort & Spa, and Jeff Wielgopolan, Service Director at Meadowood Napa Valley.

What does it take to deliver world-class service—when you've never experienced it yourself? This powerful question sits at the heart of five-star hospitality, and both Scott and Jeff offer deep insight into how they lead teams to create authentic, elevated guest experiences that go far beyond expectations.

From Hammock Beach’s coastal charm and multi-generational appeal to Meadowood’s remarkable comeback following a devastating fire, both properties reflect a unique commitment to service, storytelling, and soul. Jeff’s past life as a Forbes Travel Guide inspector brings rare perspective to training and standards, while Scott’s philosophy balances innovation with emotional connection.

Together, they unpack the secrets to balancing consistency with flexibility, empowering teams to excel, and ensuring that luxury is a deeply personal and unforgettable experience.

Tune in for a meaningful look behind the stars of luxury hospitality—and the people who make it shine.

The final episode of Season 2 of our Special Hospitality Series with Forbes Travel Guide premieres next Thursday - don’t miss the grand finale!

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. Season 6 launches in September.

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