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Presence: Fish! Time to revisit a culture classic?

May 16, 2024

Explore the impact of 'Fish' principles on workplace culture, emphasizing passion, purpose, and presence. Learn about creating memorable customer experiences and cultivating excellence through organizational culture. Discover the power of teaching presence in school and work environments.

25:24

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Quick takeaways

The Fish Philosophy emphasizes choosing your attitude, being present, playing, and making others' day.

Creating a culture of excellence through presence, warmth, and creativity leads to improved workplace dynamics.

Deep dives

Discovering the Fish Philosophy and Its Origin

The Fish Philosophy, originating from the vibrant atmosphere of Seattle's fish market, revolves around four core principles: choose your attitude, be there, play, and make their day. The philosophy emphasizes the importance of actively deciding one's attitude each day and engaging fully in the present moment. This approach is highlighted through anecdotes of customer interactions and the transformative impact on workplace dynamics.

Introduction

5min

Unleashing Passion and Purpose in the Workplace

11min

Exploration of Unreasonable Hospitality: Creating Memorable Customer Experiences

2min

Cultivating Excellence and Service Through Organizational Culture

5min

The Power of Teaching Presence

7min

This episode is part of the Presence project: Presence: Fixing culture starts with your calendar, not your office

In the 2000s a book called Fish! A remarkable way to boost morale and improve results became a bestseller. A small book, it was often used by companies accompanying a video of the same name. Together the two told a story of the culture of the fish market in Seattle, a noisy, bombastic place, but a place that was filled with joy. I first encountered Fish when a firm came to pitch to me when I was working in publishing. They told me that their culture was Fish.

There are a few things that stood out from it. The idea of intentionally designing culture isn’t new but this seemed to be explicitly linking culture, emotion and mood.

There were 4 principles of Fish