Sarah Gibbons and Kate Moran riff on the experience of using current AI tools, how AI systems may change our behavior and the application of AI to human-centered design.

Sarah and Kate share their non-linear paths to becoming leading user experience (UX) designers. Defining the human-centric mindset Sarah stresses that intent is design and we are all designers. Kate and Sarah then challenge teams to resist short-term problem hunting for AI alone. This leads to an energized and frank debate about the tensions created by broad availability of AI tools with “shitty” user interfaces, why conversational interfaces aren’t the be-all-end-all and whether calls for more discernment and critical thinking are reasonable or even new. Kate and Sara then discuss their research into our nascent AI mental models and emergent impacts on user behavior. Kate discusses how AI can be used for UX design along with some far-fetched claims. Finally, both Kate and Sara share exciting areas of ongoing research.

Sarah Gibbons and Kate Moran are Vice Presidents at Nielson Norman Group where they lead strategy, research, and design in the areas of human-centered design and user experience (UX).

A transcript of this episode is here.

The AI Experience with Sarah Gibbons and Kate Moran