Ben Lipschitz, co-founder of FoodByUs, Australia’s largest online wholesale food marketplace, shares his journey scaling businesses into a two-sided marketplace. This episode is full of golden nuggets that will teach you how to innovate, adapt, evolve, and scale for growth – whether you’re in a hospitality industry or another industry.

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(00:00) Introduction

(03:01) Early Entrepreneurship

(06:16) Pivotal Business Concepts

(12:01) Overcoming Industry Challenges

(18:01) Building Client Trust

(23:31) Technology Adaptation

(28:46) Problem-Solving Processes

(35:01) Customer-Centric Approaches

(40:14) Field Research Importance

(45:22) Creative Business Practices

(50:01) Effective Leadership Traits

(55:01) Lessons in Scaling Business

(01:00:01) Navigating Product Evolution

(01:05:01) Role of Feedback Loops

(01:10:01) Digital Unification Strategies

(01:12:51) Addressing Client Hesitation

(01:15:11) Insights from Biographies

(01:17:46) Learning from Industry Leaders

#34 - Transforming Hospitality With Technology | Ben Lipschitz