Lessons in Trust: The Importance of Communication in Fraud Prevention w/ Alan Buck @ Bed Bath & Beyond

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On today's episode of Fraudology, Karisse sits down with Alan Buck, Head of E-Commerce Fraud, Organized Retail Crime, and Corporate Investigations at Bed, Bath & Beyond. Alan explains how his career path provided him with a new perspective & a proven track record of success to approach his most recent role as the Head of e-commerce fraud for a well-known, omnichannel retail brand in the US.

In this honest conversation about implementing radical changes to an overall fraud strategy, including selecting the right type of technology that will work for you, and not against you. Alan also shares some of the biggest lessons he's learned as an online fraud leader. And while the path to success, both within a fraud department, and within the overall company can feel like a long, difficult road, Alan shares the value he's found in improving communication and building relationships w/ stakeholders & leadership, and why hearing "No" can lead to a better "yes". They also explore the unique paths to success, maximizing proactive fraud prevention beyond payment fraud, and the power of collaboration with peers in the fraud industry.

To connect with Alan (No solicitations, please!): https://www.linkedin.com/in/alan-buck-0a21804a/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

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She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.