Nuno Sebastião, CEO of Feedzai, on completely rethinking fraud management

Today we are focusing on financial crime and fraud management with the CEO and co-founder of Feedzai, one of the world's largest independent risk management platforms serving banks and fintechs. Nuno shares his fascinating journey from being the first Portuguese engineer at the European Space Agency to building a global fintech powerhouse with over 700 employees across four continents.

The conversation explores how the fraud landscape has fundamentally shifted, where bad actors no longer target technical infrastructure but instead exploit people as the "weakest link in the chain" through AI-powered scams and social engineering. Nuno discusses Feedzai's evolution from transaction fraud monitoring to a comprehensive risk management platform, emphasizing the critical need to move from detecting fraudulent activity to understanding customer intent. He also delves into the company's TRUST framework for responsible AI, explaining why explainability is essential in financial services and much more.

In this podcast you will learn:

• Nuno’s transition from the European Space Agency to founding Feedzai.
• How he Feedzai has evolved since its early days and what it does today.
• What an AI-generated scam looks like.
• Why the weakest link is us.
• How you can protect the less sophisticated consumers.
• Why detecting fraud is no longer enough.
• How they are able to understand the intent of the customer.
• How can you be proactive, combining risk management and cyber security.
• What their TRUST Framework for responsible AI innovation is all about.
• What it means to be a critically systemic vendor for banks.
• What Nuno learned by interviewing the likes of Richard Branson, Stephan Hawking and Steve Wozniak.
• Feedzai’s geographic footprint and their distributed leadership team.
• The scale Feedzai is at today.

Connect with Fintech One-on-One:

• Tweet me @PeterRenton
• Connect with me on LinkedIn
• Find previous Fintech One-on-One episodes