Hospitality Daily Podcast The Year of the Operator: What 2025 Revealed (And Why Operations Will Drive Us Forward) - Josiah Mackenzie
Nov 24, 2025
Josiah reveals why 2025 is being hailed as the “Year of the Operator.” He discusses how top operators are successfully protecting profits despite disappointing revenue figures. The conversation touches on the vital role of operational excellence in driving success. Josiah emphasizes a broad understanding of operations, connecting team dynamics, guest experiences, and financial outcomes. He also encourages hospitality leaders to share their strategies and insights as they look toward a future where operations will be the key differentiator.
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Operators Protected Profit Amid Revenue Misses
- 2025 has become the 'Year of the Operator' as top-line revenue underperformed expectations across hotels.
- Operators protected profitability through careful, creative cost management and operational work.
Operations Create A Virtuous Cycle
- Operations form a virtuous cycle linking hiring, guest delight, and profitability in hospitality.
- Investing in people and service drives returns that fund continued operational excellence.
Manage Costs Without Damaging Experience
- Return to careful cost management in ways that don't harm associate or guest experience.
- Balance cost controls with investments that preserve team morale and service quality.