Building Booking.com: Lessons In Culture, Innovation, And Global Growth from Behind The Scenes - Lou Zameryka

Booking.com is one of the most powerful companies in hospitality today, and the story of how it got started and grew has lessons for all of us - wherever we are in the hospitality and travel ecosystem. 

Lou Zameryka was an early employee and eventual Director of Global Accounts for the company, where he led the efforts to engage with the world's biggest hotel brands. 

In this episode, he shares the fascinating story of Booking's growth and evolution. You'll hear about the company's origins and learn how it capitalized on the opportunity it saw and navigated the challenges of rapid growth. Lou shares his experiences from the early decisions that shaped Booking's path to developing its distinctive culture of experimentation and data-centric decision-making.  You'll hear about the importance of identifying and leveraging tailwinds in business, creating win-win situations in negotiations, and fostering a productive and innovative company culture. 

This episode provides a behind-the-scenes look at this success story and offers valuable lessons in strategy, relationship building, and leadership that can be applied across any hospitality business.

• Listen to Lou on the DEI Advisors Podcast
• Listen to Lou on the Travel Leader Podcast
• Listen to our other episode with Lou: Unlocking Human Potential: The Power of "Healthspan" in Hospitality
• Follow Lou here on LinkedIn

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands