Communication Errors: Criticism and Defensiveness

The podcast episode discusses the four communication errors, known as the 'four horsemen', that can ruin relationships. The first communication error is criticism which involves attacking the whole person rather than focusing on specific behaviors. Unhealthy criticism can cause harm to relationships. On the other hand, a legitimate complaint focuses on what happened and how it made the person feel. The second error is defensiveness, which often arises as a response to criticism. Defensiveness involves shifting blame and not allowing for healthy communication and resolution. A better approach is to acknowledge one's actions and try to rectify the situation.