Over the past twelve months performance management practices have come under close scrutiny with some high-profile organisations including Deloitte and Accenture scrapping their annual performance reviews, instead implementing a more fluid system of ongoing, timely feedback. To transition to this type of new system successfully, however, organisations must ensure that their people are equipped to give and receive more regular feedback and, crucially, that their culture is one in which coaching, mentoring and other forms of continuous feedback can thrive. In this episode we talk to Chris Britton and Nebel Crowhurst from River Island and Rhonda Howarth Nestle about why coaching is an integral part of performance management in their organisations. They offer practical advice on developing coaching capabilities and embedding them into the business. We also explore the psychology of coaching wit ex England cricketer and founder of Sporting Edge, Jeremy Snape.