Daily Dental Podcast 651. First Impressions Matter: Optimizing Your Front Desk Experience
Aug 15, 2025
Discover the pivotal role of your front desk in winning over new patients. Learn how to answer calls with energy and create a welcoming atmosphere. Explore the 'Three E’s'—Energy, Empathy, and Edification—and receive tips on coaching your team for a top-notch experience. Find out how effective communication and innovative tools can elevate your patient service to new heights.
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Turn Calls Into Appointments
- Answer phones with energy and guide callers toward booking an appointment.
- Treat every call like white-glove service to convert new patients.
Missed Asks Are A Major Leak
- A large share of new callers never get asked to schedule, which leaks many patients.
- Fixing that single step significantly improves patient acquisition and bookings.
Record Calls And Coach The Three E's
- Start recording and grading calls immediately to identify training needs.
- Use call recordings to coach toward the Three E's: Energy, Empathy, and Edification.