The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164

What's on your mind? Let CX Passport know...

🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:58 Becoming aware of the importance of customer experience

6:56 Developing a reflex for customer experience

10:17 Handling customer concerns at Disneyland Paris

16:59 What will CX be like for the Paris 2024 Olympics

18:49 1st Class Lounge

24:18 Getting started with customer and employee experience

26:22 Equipping employees to deliver experience

28:35 CX surprises after leaving Disney

30:39 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Francesca LinkedIn: https://www.linkedin.com/in/francesca-tempestini-cx/