The Emergence of Revenue Orchestration Platforms with Forrester's Anthony McPartlin
Jun 21, 2024
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Anthony McPartlin, a Principal Analyst at Forrester specializing in emerging tech trends, dives into the fascinating world of Revenue Orchestration Platforms. He discusses how these platforms consolidate various tools like sales engagement and conversational intelligence. Anthony highlights the impact of generative AI on this evolving landscape and emphasizes the clash between integrated and best-of-breed solutions. He also shares insights on the need for businesses to prioritize outcomes over just technology.
Revenue orchestration platforms consolidate various functionalities to help organizations enhance growth and profitability amidst economic challenges.
Generative AI is poised to disrupt revenue orchestration by automating mundane tasks, increasing productivity, and reshaping the role of sales professionals.
Deep dives
Understanding Revenue Orchestration Platforms
Revenue orchestration platforms represent a new category in sales technology that consolidates various functionalities from sales engagement, conversational intelligence, and revenue intelligence. This evolution emerged in response to organizations facing pressure to enhance growth amidst economic challenges, shifting focus from pure revenue to profitability. Companies such as Gong, Outreach, Sales Loft, and Clary have adapted their offerings through strategic acquisitions and enhancements, leading to a more integrated approach within their platforms. Consequently, these platforms now provide a comprehensive solution for revenue teams that seek to optimize customer lifecycle management and enhance operational efficiency.
Challenges for Buyers in Technology Selection
Buyers often experience confusion when evaluating tools within the revenue orchestration space due to overlapping categories and unclear messaging from vendors. This difficulty arises because many organizations initially focus on the technology itself rather than aligning it with specific business outcomes. Successful engagement strategies must prioritize understanding core business objectives and ensuring that selected tools deliver measurable value. Addressing customers' need for efficient engagement across different channels while capturing valuable insights is crucial for organizations to succeed in a complex tech landscape.
The Role of Revenue Operations in Tech Adoption
Revenue operations teams are increasingly recognized as pivotal to evaluating, selecting, and managing revenue orchestration tools, driven by their deep understanding of the intricacies of sales processes. These teams face the challenge of balancing the need for integration versus best-of-breed tools while grappling with resource constraints. Ensuring alignment between technology stack decisions and overarching business objectives is essential for maximizing the effectiveness of revenue technology. With the evolution of these platforms, revenue operations professionals must be strategic partners within their organizations, guiding the adoption process based on their unique contexts and requirements.
The Impact of Generative AI on Revenue Technology
Generative AI is set to disrupt revenue orchestration platforms by enhancing productivity and streamlining tasks for sales professionals, ultimately improving engagement with customers. Sellers currently spend a significant portion of their time on non-value-added activities, presenting an opportunity for AI-driven tools to automate mundane tasks and allow more focus on high-impact interactions. For operations teams, AI can facilitate process optimization, reducing the burden of rote tasks and transforming their role into a strategic partner within organizations. As these platforms expand their capabilities, a shift in the perceived value of seat licenses may also occur, as organizations seek more efficient usage of their tools.
It can be hard sometimes to keep up with the pace of change in the tech landscape. New tools, new possibilities, new categories emerge. Luckily, there are folks whose job is to not only keep tabs on all these trends, but decipher what they mean for the rest of us. One such person, Anthony McPartlin, is our guest today.
Anthony is a Principal Analyst at Forrester, and he recently co-authored an article about a new category that he and his colleagues at Forrester had identified: the Revenue Orchestration Platform.
Revenue Orchestration is actually the consolidation of of other categories like sales engagement, conversational intelligence, and revenue intelligence platforms (enough buzz words for you?). In our conversation, Anthony teaches me about the market conditions that led to to the creation of this category, why too many people solve for tech, not business outcomes, and of course, how generative AI is going to disrupt this newly formed category all over again.
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This episode is brought to you by TigerEye. GTM is faster and smarter with TigerEye. To learn more about them, visit tigereye.com and tell them Sean sent you!
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