It’s All Your Fault: High Conflict People

Using Empathy, Attention and Respect to Calm Current Conflicts

Mar 3, 2022
Discover the power of EAR Statements—brief phrases that convey Empathy, Attention, and Respect—designed to calm conflicts. Explore examples from 'Sister Wives' to political debates, illustrating how empathy can transform heated conversations. Learn strategies for de-escalating arguments over masks and navigating polarization in society. The hosts share insights on using these techniques in law enforcement and parental alienation cases, emphasizing the importance of sincere communication in bringing people together.
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INSIGHT

EAR Is Empathy, Attention, Respect

  • EAR statements combine Empathy, Attention, and Respect to calm upset people quickly.
  • Bill Eddy explains these three-word phrases tap into basic brain wiring for emotional calming.
ANECDOTE

Sister Wives Empathy Regret

  • Megan recounts Sister Wives where Cody realized empathy might have changed his marriage outcome.
  • The example shows sustained sadness can be eased by genuine empathetic communication.
ADVICE

Start With A Short Calming Phrase

  • Use short phrases like "Tell me more" or "That sounds frustrating" to lower emotional intensity.
  • After calming, shift to problem solving instead of repeating the phrase.
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