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Animal Spirits Podcast

Things Are Getting Stupid Again (EP.350)

Mar 6, 2024
Discussions on a surreal experience with Eli Manning, the need for a market correction, Japanese equities comeback, good news for homebuyers, and the new Costner trailer. Chapters dive into long-term investing, market trends, diversified investment strategies, market cap surge, billionaire gaslighting, nostalgia, auto insurance impact, consumer spending insights, futuristic technology, cryptocurrency performance, and Bitcoin investments.
01:07:05

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Quick takeaways

  • AI-powered virtual assistant boosts customer communications and satisfaction for Klarna.
  • Significant wealth transfer among younger generations reshapes consumption habits and wealth distribution.

Deep dives

AI-Powered Virtual Assistant Enhances Customer Service at Klarna

Klarna, a Swedish Buy Now Pay Later company, introduces an AI-powered virtual assistant that handles two-thirds of customer service chats, equivalent to the work of 700 full-time agents. The AI assistant significantly boosts customer communications, satisfaction levels, and financial outcomes. With the AI chatbot streamlining customer interactions, Klarna experiences greater operational efficiency and customer service enhancements.

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