043: Gathering Client Feedback & Testimonials

Apr 23, 2019

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There are several ways to gather client feedback and testimonials. In this episode, we’ll discuss the pros and cons of each way. We’ll talk about the best tools to use, and the optimal form questions for getting great feedback answers AND testimonials in a single survey.

Links to resources mentioned

Book: The Ultimate Question 2.0, by Fred Reichheld:
Outline of Discussion (PDF)
Survey Monkey form I discussed
Birdeye (online review service)
Podium (online review service)

General Resources

Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/
Focus on these essential tech tools for maximum traction in your practice.
Take this short law practice assessment to identify your main strengths & weaknesses.

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Episode Credits

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