There are three potential conversations that go on in our heads when we are having a difficult conversations: What happened, feelings and identity. Understanding how these work and what to do about them is essential to being a non-anxious presence in challenging interactions.
Show Notes:
This podcasts references material from Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher.
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The Non-Anxious Leader Podcast