Gene Kim, author of renowned books including 'The Phoenix Project,' 'The DevOps Handbook,' and most recently, 'Wiring the Winning Organization,' candidly shares the challenges behind writing his latest book. He discusses the key principles for creating high-performing teams, drawing examples from software development, healthcare, Amazon's success, and everyday tasks. The podcast covers topics like slowification, simplification, continuous learning, maximizing independence of action, coordination costs, and healthcare challenges in relation to DevOps.
The key mechanisms for creating great performance in organizations are slovification, simplification, and amplification, which emphasize the importance of planning, problem-solving, and effective communication and feedback.
Miswiring within organizations can lead to high coordination costs and inefficiencies, highlighting the need for leaders to simplify the organizational structure, reduce dependencies, and improve communication channels to enable specialization and collaboration across functional specialties.
Deep dives
Slovification, simplification, and amplification
The podcast episode discusses three key mechanisms for creating great performance in organizations: slovification, simplification, and amplification. Slovification refers to the concept of slowing down to speed up or stop sawing the sharp in the saw. It emphasizes the importance of planning and preparation in order to handle challenges with resilience. An example given is the development of chaos monkey by Netflix, which randomly kills services in the middle of the day, allowing developers to fix issues and improve resilience. Simplification focuses on making problems themselves simpler, both technically and in terms of people architecture. This allows teams to work more independently and reduces coordination costs. The modularization of Amazon's APIs and their reduction of runtime coupling is given as an example. Amplification refers to the ability to generate, transmit, receive, and react to signals in a system. This includes aspects such as production telemetry and continuous learning. The importance of communication, feedback, and autonomy within organizations is highlighted, drawing parallels to the healthcare industry and the need for better information flow and coordination.
Miswiring and coordination costs
The podcast episode discusses how miswiring within organizations can lead to coordination costs and inefficiencies. Examples are given of a fictitious telco company that struggles to implement a simple customer checkbox due to the need for coordination across multiple teams and a misaligned organization. The consequences of high coordination costs include delays, wasted time, and difficulties in getting small tasks done. The importance of creating a low-latency organizational wiring is emphasized, allowing for specialization and collaboration across functional specialties. The need for leaders to simplify the organizational structure, reduce dependencies, and improve communication channels is highlighted through examples from healthcare and technology.
Adapting to technological advancements
The podcast episode acknowledges the fast-paced nature of technological advancements and the challenges they present. With the proliferation of functional specialties, such as data, AI, ML, and containers, leaders are faced with the need to manage increased complexity. The importance of creating a social circuitry within organizations that allows different specialties to work easily and well is emphasized. The episode highlights real-life examples where leaders are trying to bring AI-enabled capabilities to market, facing technical and organizational challenges. The need for better telemetry, feedback loops, and coordination between data teams, as well as adapting organizational structures to enable successful implementation of advanced technologies, is discussed.
Wiring the winning organization
The podcast episode promotes the book 'Wiring the Winning Organization' by Gene Kim and its relevance to various domains, including technology, healthcare, and more. The book provides a language and framework for leaders to address the complexities and challenges of creating high-performing organizations. It emphasizes the importance of leadership in ensuring that individuals have the resources, autonomy, and support needed to do their work easily and well. The concepts of slovification, simplification, and amplification are explored, along with real-life examples that demonstrate the application of these principles. The book aims to provide leaders with the tools and strategies to effectively wire their organizations for success.
Season 4 kicks off with a conversation with Gene Kim, author of several renowned books, including "The Phoenix Project," "The DevOps Handbook," and most recently, "Wiring the Winning Organization."
In this episode, Gene candidly shares the trials behind writing what he considers one of his most challenging books, why it was a joy to partner with Steven Spear as a co-author, and the key principles needed for creating high-performing teams.
Illustrating these ideas, Gene and Conor draw on examples from diverse realms, including the intricacies of software development, the complexities of healthcare, the socio-technical system behind Amazon’s success, and everyday tasks like moving a couch.
Note: This conversation is a follow-up to last year's episode with Steven Spear. You can listen to Steven's episode here.