Business of Tech: Daily 10-Minute IT Services Insights

Managed Services Growth, PSA @ IT Nation Connect, PSA Competitors

Nov 12, 2024

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With a significant increase in global demand for cloud services and data security, the managed services market is expected to reach an estimated $393.02 billion by 2025. Factors contributing to this growth include the need for specialized providers to manage complex IT infrastructures and the rising trend of Bring Your Own Device (BYOD), which necessitates enhanced data security measures. North America leads the market, but Europe and Asia-Pacific are also experiencing substantial growth driven by cloud adoption and digital transformation.

The episode highlights a recent report indicating a slowdown in managed services revenue growth, returning to pre-COVID levels, despite strong profitability for managed service providers (MSPs). The average adjusted EBITDA for MSPs stands at 13.2%, with private equity-backed MSPs reporting even higher figures. In contrast, value-added resellers (VARs) have seen significant revenue growth, particularly in Europe, which experienced a 6.9% increase in managed services revenue. The discussion emphasizes the need for MSPs to adapt to changing client spending patterns as the market normalizes.

Host Dave Sobel also covers the competitive landscape, noting several key announcements from major players in the industry. ConnectWise has launched a Professional Services Automation (PSA) initiative aimed at enhancing MSP success through streamlined processes and improved efficiency. Meanwhile, NineMinds has introduced Alga PSA, a free open-source platform designed to compete with established PSA providers, and SuperOps has unveiled Monika, an AI-powered companion for MSPs that offers personalized insights and solutions. These developments signal a shift in the market as new entrants challenge traditional providers.

The episode concludes with a focus on the growing importance of cybersecurity and the need for human expertise in addressing complex threats. As the demand for AI services continues to exceed supply, the global cloud market has reached an impressive $84 billion, with major players like AWS, Microsoft, and Google Cloud holding a significant share. Solt encourages listeners to consider the implications of these trends for the future of managed services and the evolving landscape of IT solutions.

Four things to know today

00:00 IT and Managed Services Market Faces Growth Normalization as Global Demand for Cloud and Data Security Soars

06:49 IT Nation Connect: ConnectWise Expands Asio with PSA Integration, Security Enhancements, and Unified Data Protection for MSPs

08:38 Competitive Moves in PSA: NineMinds Launches Open-Source Alga PSA as SuperOps Introduces AI Companion Monica for MSPs

10:50 Pax8 Adds EasyDMARC, 8x8 Unveils AI Upgrades, and Connecty AI Secures Funding: A Look at New Cloud and Data Management Solutions

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