Business of Tech: Daily 10-Minute IT Services Insights

Mousa Hamad, an expert in procurement and vendor management, shares insights from his extensive career in IT operations and business transformation. He emphasizes the importance of being customer-oriented and empathetic, drawing from his experiences on the front lines of IT. Hamad recounts a significant project where he tackled SaaS cost management by consolidating contracts and implementing a platform called Zylo, which streamlined the process and improved contract hygiene. This initiative not only saved costs but also enhanced his role within the organization, showcasing the value of effective vendor management.Hamad discusses the alignment of procurement with organizational goals such as speed, innovation, and security. He highlights the necessity of building intentional processes that involve key stakeholders like InfoSec and legal teams early in the procurement process. By doing so, organizations can avoid unnecessary delays and ensure that purchases align with budgetary constraints. He stresses that having the right tools and processes in place is crucial for managing vendor relationships effectively and achieving operational efficiency.The conversation also delves into measuring the success of procurement processes. Hamad explains how tracking the time taken for approvals and vendor engagements can lead to significant improvements in efficiency. By establishing key performance indicators (KPIs) and engaging vendors well in advance of contract renewals, organizations can negotiate better terms and reduce costs. This proactive approach not only enhances speed but also ensures that companies are getting the best value from their vendor relationships.Finally, Hamad reflects on the challenges of managing rapid team growth and maintaining operational consistency across diverse teams and cultures. He advocates for a people-first approach, emphasizing the importance of communication and empathy in IT leadership. By fostering a culture that values understanding and support, organizations can navigate the complexities of growth while ensuring that both employees and customers feel valued. Ahmad's insights provide a roadmap for IT leaders looking to balance operational demands with a commitment to people-centric practices.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Srinivas Krishnaswamy, author of "Inbound Marketing in the Age of GPTs," discusses the transformative impact of AI on customer search behaviors and marketing strategies for Managed Service Providers (MSPs). He emphasizes that traditional methods, particularly reliance on Google for information discovery, are evolving. With the rise of generative AI tools like ChatGPT, customers are increasingly turning to these platforms for tailored responses, which necessitates a shift in how MSPs approach their marketing efforts.Krishnaswamy highlights the importance of understanding the changing dynamics of search. While Google continues to dominate, the volume of searches is increasing, and the landscape is becoming more complex. He points out that MSPs must adapt to this new reality by optimizing their online presence not just for Google, but also for AI-driven platforms. This includes implementing schema markup on websites to enhance discoverability and ensuring that content is relevant and valuable to potential customers.The conversation also delves into the significance of community-based marketing. Krishnaswamy advises MSPs to identify where their target customers congregate, whether online or at industry events, and to engage with them authentically. By providing valuable insights and solutions to their problems, MSPs can build credibility and authority in their niche. This approach not only helps in generating leads but also positions MSPs as trusted partners in their customers' decision-making processes.Finally, the discussion touches on the potential pitfalls of over-automation in marketing. While AI tools can streamline content creation, Krishnaswamy warns against relying solely on them without human oversight. Instead, he encourages MSPs to use AI as a tool for brainstorming and generating ideas, while ensuring that the final content reflects their unique voice and expertise. By balancing technology with genuine engagement, MSPs can effectively navigate the evolving marketing landscape.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Ransomware attacks have surged dramatically, particularly affecting small and mid-sized businesses (SMBs), which now experience ransomware in 88% of breaches. According to Verizon's 2025 data breach investigations report, ransomware was detected in 44% of over 12,000 data breaches, marking a 37% increase from the previous year. While the number of organizations paying ransoms has decreased, the FBI's report indicates that complaints related to ransom have risen by 9%, making it the top threat to critical infrastructure. The overall online crime losses surged by 33% in 2024, totaling $16 billion, with investment fraud linked to cryptocurrency accounting for the most significant financial losses.A recent report from KeepAware highlights the security risks associated with employee use of web browsers in the workplace, revealing that over 70% of modern malware attacks originate from these unmonitored endpoints. Traditional security tools are ineffective at detecting threats within browsers, leading to increased vulnerabilities. Key findings show that 70% of phishing campaigns impersonate trusted platforms, and a significant portion of file uploads from company devices are directed to personal accounts without detection. This raises concerns about the basic security hygiene that many SMBs still lack, such as multi-factor authentication and unpatched systems.Microsoft has announced a shift towards passwordless accounts by default, emphasizing the need for improved security practices. This change comes in light of significant security breaches, including one involving Defense Secretary Pete Hedgeseth, whose reuse of passwords across multiple accounts raised concerns about national security. Microsoft has dedicated substantial resources to strengthen its systems post-breach, migrating cryptographic keys and eliminating outdated systems. However, the underlying issue of human negligence remains a critical challenge, as advanced technology cannot compensate for poor decision-making and lack of user training.Enable reported its first quarter 2025 results, showcasing a revenue of $118.2 million, reflecting a 3.9% year-over-year growth. Despite exceeding revenue guidance, the company experienced a net loss of $7.2 million, raising concerns about market saturation and pricing pressure in the managed services software ecosystem. The discussion highlights the importance of understanding the dynamics of the MSP market, where churn is sticky and expansion is slow. As the podcast concludes, listeners are encouraged to reflect on the implications of geopolitical and trade policies on tech supply chains and the necessity of modernizing security practices to mitigate risks Four things to know today 00:00 Ransomware, Browser Risks, and Record Losses: 2025 Security Reports Point to a Failure of Fundamentals04:11 Password Reuse, Passkey Hype, and Microsoft’s Security Reckoning: What the Latest Breaches Reveal About Culture and Complexity07:49 Durable But Not Disruptive: N-able’s Q1 Results Reflect Sluggish MSP Software Growth and Operational Pressure11:53 Tariffs, Tech Gaps, and Legal Risks: The Hidden Pressures Facing U.S. SMBs and Security Leaders Supported by:  https://afi.ai/office-365-backup/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Top-performing IT solution providers are experiencing record profitability, achieving over 19% adjusted profit margins for the fifth consecutive year, despite a slowdown in revenue growth. The latest report from Service Leadership indicates that while managed service providers (MSPs) saw revenue growth of only 7.1% in 2024, their adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) grew at a more robust rate of 13%. This trend highlights the importance of operational maturity and cost control as key drivers of profitability in the industry, suggesting that MSPs should focus on enhancing their operational processes rather than solely pursuing top-line growth.The podcast also discusses the rising use of artificial intelligence (AI) tools among office workers, with nearly half utilizing tools not provided by their employers. This covert usage raises concerns about data privacy and compliance with company policies. A report from Ivanti reveals that 42% of employees are using AI in their daily tasks, a significant increase from the previous year. The discussion emphasizes the need for organizations to prioritize data quality and governance, as the responsibility for data modeling shifts to operational layers where real-time decisions are made.Google is making significant changes to its search engine, introducing an AI Mode Search Engine tool that will provide AI-generated responses instead of traditional links. This shift could fundamentally alter how users access information, posing challenges for IT service providers and content creators who rely on traditional SEO strategies. The integration of AI into search engines raises questions about the future of content discovery and the potential erosion of Google's dominance as the default search engine, especially with Apple considering AI-driven search options for its Safari browser.Arctic Wolf has announced an increase in its security operations warranty to $3 million, the largest in the industry, aimed at enhancing customer trust and positioning its endpoint security solutions as enterprise-grade. This move reflects a growing trend among vendors to share risk with clients, emphasizing the importance of trust in a competitive market. The podcast concludes by highlighting the need for IT service providers to adapt to these changes, focusing on shared risk and high assurance as key selling points in a rapidly evolving landscape. Four things to know today 00:00 Top IT Providers Maintain 19%+ Profit Margins for Fifth Year as Valuations Soar03:12 As Employees Go Rogue with AI, Poor Data and Bad Prompts Threaten Reliability and Trust07:53 Google’s AI Push Redefines Information Discovery—Content Creators and IT Firms Brace for Fallout12:18 With $3M on the Line, Arctic Wolf Turns Warranty into a Sales Weapon Supported by:  https://syncromsp.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

AI tools are increasingly leaking sensitive data, with a recent report revealing that 68% of organizations have experienced data leaks due to employees using artificial intelligence tools. Despite a high level of confidence among security leaders—90% believe their security measures are effective—more than half reported regular malware and phishing incidents linked to improper AI implementation. The report highlights a significant disconnect between perceived security and actual threats, with only 23% of organizations having established comprehensive AI security policies. This underscores the urgent need for tailored security protocols as AI technologies become more integrated into daily operations.Business leaders are eager to harness the benefits of generative AI, yet many express uncertainty about their organizations' readiness for data and AI integration. A survey indicated that while 79% of leaders expect a competitive advantage from generative AI within the next 18 months, only 13% feel extremely confident in their data and AI maturity. Key challenges include data accuracy, AI integration issues, and ethical concerns surrounding governance and trust. Small businesses, in particular, report that AI has not met their expectations, with many believing they adopted the technology prematurely.OpenAI's recent announcement that its nonprofit organization will continue to control its for-profit division raises questions about its commitment to its mission of ensuring that artificial general intelligence benefits all of humanity. Despite raising a record $40 billion in private funding, OpenAI is reportedly losing billions annually due to high operational costs. This situation highlights the tension between its mission-driven narrative and the financial realities of operating a tech company, emphasizing the need for IT services firms to diversify their vendor strategies and assess platform risks.The podcast also discusses a troubling security breach involving U.S. Secretary of Defense Pete Hedgeseth, who reportedly used an unsecured internet connection to install a messaging application on Pentagon devices. This incident raises significant cybersecurity concerns and reflects a broader governance failure at high levels of government. The misuse of messaging apps within sensitive environments undermines efforts to enforce cybersecurity accountability in the private sector, making it harder for IT service providers to advocate for policy compliance among their clients. The episode concludes by emphasizing the importance of governance as a strategic risk mitigation tool in the face of evolving cybersecurity challenges. Four things to know today 00:00 AI Adoption Outpaces Readiness: New Reports Show SMBs Struggle with Data, Security, and Value Realization04:41 OpenAI Says It’s Nonprofit-First—But Billion-Dollar Burn Rates Tell Another Story06:10 AI-First at Duolingo: What the Language App’s Automation Shift Reveals About Tech’s Changing Workforce Model08:02 Defense Secretary’s Signal Slips Are a Signal Problem for Everyone’s Cyber Policies  Supported by: https://getflexpoint.com/msp-radio/ https://www.huntress.com/mspradio/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The U.S. job market shows resilience with the addition of 177,000 payrolls in April, despite a slight decline in IT roles as tech professionals exit the field. The unemployment rate remains low at 4.2 percent, but the IT sector has seen significant job losses, with over 10,600 positions cut in April alone. This trend is attributed to a cautious hiring environment influenced by increasing automation and economic policies, leading many IT professionals to leave the sector altogether. While demand for artificial intelligence roles is surging, the overall tech job market is struggling, raising concerns about the long-term implications of ongoing trade tensions and tariff impacts.Major companies like General Motors and Delta Airlines have withdrawn their financial forecasts, signaling potential freezes in capital and operational spending, including IT initiatives. This shift in economic sentiment is prompting clients to focus on resilience and efficiency, leading IT service providers to rethink their offerings. Instead of traditional services, there is a growing need for solutions that address risk management and operational impacts. IT services firms are encouraged to deepen their understanding of client businesses and tailor their services accordingly to become trusted partners.Earnings reports from tech giants such as Amazon, Microsoft, and Meta indicate a continued investment in data centers and AI infrastructure, despite rising costs due to tariffs. Microsoft reported a significant increase in capital expenditure and cloud revenue, while Google Cloud also experienced substantial growth. However, companies like IBM and Intel are facing challenges, with declining stock prices and weak forecasts. The overall landscape suggests that while hyperscalers are investing heavily, the economic conditions are creating a complex environment for IT service providers.The Global Technology Industry Association has appointed Dan Wensley as its new CEO, a move seen as strategic for the organization as it seeks to innovate and expand its service offerings. Wensley’s extensive experience in the managed services space positions him well to address the needs of IT service providers. However, there are concerns that the association must avoid becoming merely a platform for vendor messaging and instead focus on delivering unique value to the industry. The challenges ahead will require tangible wins to build trust and relevance among smaller and mid-sized IT service firms. Four things to know today 00:00 U.S. Adds Jobs in April, But IT Sector Shrinks as Tariff Pressure and Automation Reshape Hiring05:16 Big Tech Earnings Show AI Spend Is Surging—But Tariffs and Cost Pressures Loom10:20 Tariffs Reshape Tech Landscape: Cloud Thrives While SMBs and Traditional IT Struggle13:13 New GTIA CEO Dan Wensley Has a Big Job: Make It Matter  Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The Global Technology Industry Association (GTIA) stands at a pivotal moment, facing a profound transformation following the sale of its certification and training division. This transition presents a unique opportunity for GTIA to redefine its mission and solidify its role as a cornerstone of the IT industry. Rather than merely adjusting to changes in the technology landscape, GTIA must embrace a bold, redefined purpose that focuses on the business of delivering technology, including strategies, partnerships, and economic frameworks that facilitate how technology reaches customers. One of the key challenges for GTIA is its identity and the perception that it represents the technology industry as a whole. The organization must shift its focus from being an industry standards group to becoming an association that empowers go-to-market partners, service providers, and vendors. With only 2,000 member organizations, GTIA's reach is limited compared to the vast number of providers and companies operating globally. To thrive, GTIA must actively redefine membership and engage with the broader industry, positioning itself as the central hub of the IT ecosystem. To remain relevant, GTIA must also embrace digital transformation, moving away from outdated engagement models that rely on static reports and periodic conferences. By adopting a modern approach that includes real-time engagement, AI-driven insights, and digital-first collaboration, GTIA can become a dynamic intelligence network for technology delivery professionals. This transformation will allow GTIA to provide personalized, data-driven content and on-demand resources that align with the preferences of a younger, more digital-native workforce. Finally, GTIA has the opportunity to lead in philanthropy and workforce development by moving beyond traditional grant processes and focusing on impactful initiatives. By leveraging its substantial endowment, GTIA can empower organizations that drive meaningful change in the industry. Establishing a platform for new ideas and diverse voices will further enhance GTIA's role as a thought leader, fostering innovation and proactive discussions that elevate the entire IT ecosystem. The time for GTIA to act is now, as it must choose to become a driving force in the rapidly evolving technology landscape or risk fading into irrelevance.    All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to building a strong presence in the MSP sector, leveraging AI to transform service delivery.Parthiban differentiates Super Ops' approach to AI from competitors by viewing it as a foundational element rather than a mere feature. He argues that while many companies are integrating AI functionalities, true differentiation lies in how these technologies are applied to solve real-world problems for MSPs. Super Ops has invested in a dedicated AI team in New Zealand, focusing on creating meaningful tools that enhance operational efficiency and service quality for its users.The conversation also touches on the challenges of data access for AI development. Parthiban acknowledges that while Super Ops has a growing customer base, competitors with larger datasets may have an advantage. However, he believes that the company can still leverage its existing data and partnerships to create valuable AI-driven insights and automation tools. He asserts that the focus should not solely be on data volume but also on the quality and applicability of the AI solutions being developed.Finally, Parthiban addresses concerns regarding Super Ops' marketing strategies, which some MSPs have described as aggressive. He defends the company's approach, likening it to common practices in the tech industry, while also expressing a desire to build trust within the MSP community. He clarifies that while the company is not currently monetizing its AI features, it plans to ensure that MSPs see tangible value before implementing any pricing changes. This strategy reflects a commitment to fostering long-term relationships with customers as the industry evolves.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Dan Candee, CEO of Cork, discusses the innovative approach of combining software with insurance to provide cybersecurity solutions for managed service providers (MSPs) and their clients. Cork stands out in the cybersecurity landscape by validating the compliance of all client endpoints and offering a cyber warranty that provides financial protection. This model addresses the complexities of cybersecurity, where software vendors often avoid liability for failures, leaving businesses vulnerable. Cork aims to simplify the cybersecurity landscape, integrating with existing MSP tech stacks to ensure comprehensive protection.The conversation delves into the challenges of managing financial risk in the cybersecurity sector. Candee explains that Cork's unique technology allows them to monitor and assess risks across all endpoints, providing a clear picture of compliance and security. This proactive approach helps MSPs maintain a secure environment for their clients, ensuring that they are prepared for potential cyber threats. The discussion highlights the importance of accountability and transparency in the cybersecurity ecosystem, emphasizing that Cork's model is designed to support MSPs in their efforts to protect their clients.Candee also addresses the issue of human error in cybersecurity, noting that a significant percentage of incidents stem from mistakes made by individuals rather than technology failures. Cork's system not only identifies these risks but also provides a framework for compliance, ensuring that clients are aware of their security posture. By offering a warranty that covers incidents resulting from human error, Cork reinforces the idea that businesses have the right to survive cyber attacks, fostering a culture of security awareness.Finally, the conversation touches on the evolving landscape of cyber insurance, which has been described as chaotic. Candee shares insights on how Cork collaborates with insurance companies to create a sustainable model that balances risk and profitability. He emphasizes the need for continuous improvement in cybersecurity practices and the integration of automation and AI to enhance efficiency. As the industry evolves, Cork remains committed to simplifying processes for MSPs and their clients, ensuring that they can navigate the complexities of cybersecurity with confidence.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Seth Robinson, VP of Industry Research at CompTIA, and Beth Pariseau, Senior news writer at TechTarget, dive into the dynamic impact of AI on IT jobs. They discuss the growing demand for skilled professionals amid skill gaps in software development and cybersecurity. Seth and Beth highlight the skepticism surrounding AI agents in production, contrasting hype with real-world challenges. Notably, they explore 'vibe coding'—AI-assisted coding for prototyping, but caution against its current unsuitability for production-level tasks, stressing the need for continuous workforce training.