🎤Discover the winning patterns of customer experience in “The one with the Dark Side of CX” CX Passport episode 51 with Mike Bartlett 🎧

♟Linking chess and Customer Experience

🧦Humans are pattern matching machines

📕Michael's new book "The Dark Side of CX"

🧠What is the psychology of a bad experience?

✅Two Customer experience friction sources: Goal & Social

🧭Traveling the tranquil Kent Downs

🏫Customer experience and school districts?

👩‍🎨Story telling and survival of the species

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Mike Bartlett: www.linkedin.com/in/michaelbartlettccxp/

The Dark Side of CX - Available for purchase on Amazon

"The one with the Dark Side of CX" - Mike Bartlett E51