067: Coping with "I'll know it when I see it"

Tom had a coaching call with someone who had been on the hook to run a one day workshop. A one day workshop that was expected to both work as a team building exercise AND deliver a complete new concept to go ahead and build. And it was sorta vague what that concept would be. What could go wrong?

Sometimes, you can get a clear, crispy brief. But often, you can't. It's more of an "I'll know it when I see it" situation. It's tempting to try asking more questions, trying to pin people down to get a clear brief before you start making anything. But that doesn't work. Often people can't tell you exactly what they want, until you give something to them and they can tell you, "not that".

One of the issues is about the tricksiness of language. You can't satisfactorily constrain creative work using adjectives. We share one of our favourite exercises for handling this.

Another issue is that you can't get people to predict what's going to make them say, "that's it!". We share some thoughts for how you can quickly and efficiently share ideas for them to react to.

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