Think Fast Talk Smart: Communication Techniques 114. Communication Means Paying Attention: The Four Pillars of Active Listening
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Nov 7, 2023 
Julian Treasure, a renowned expert on listening and sound, shares his deep insights on communication and active listening. He emphasizes the uniqueness of each person's listening filters shaped by life experiences. Treasure introduces the RASA method for effective listening, highlighting the importance of non-verbal cues. He also discusses powerful breathing techniques to enhance speech delivery. By framing conversation as a gift, he urges speakers to prioritize their audience's needs, fostering genuine connections and impactful communication.
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The Importance of Listening
- Conscious listening creates understanding and is crucial for relationships, learning, and leadership.
- The absence of listening leads to entrenched opinions and hinders new ideas.
RASA: A Four-Step Process for Effective Listening
- Practice RASA (Receive, Appreciate, Summarize, Ask) to improve communication.
- Use "so" to summarize and move conversations forward.
The Uniqueness of Listening
- Every person's listening is unique, filtered by language, culture, values, and experiences.
- Speakers should ask, "What is the listening I am speaking into?" to tailor communication.
