Julian Treasure, a renowned expert on listening and sound, shares his deep insights on communication and active listening. He emphasizes the uniqueness of each person's listening filters shaped by life experiences. Treasure introduces the RASA method for effective listening, highlighting the importance of non-verbal cues. He also discusses powerful breathing techniques to enhance speech delivery. By framing conversation as a gift, he urges speakers to prioritize their audience's needs, fostering genuine connections and impactful communication.
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insights INSIGHT
The Importance of Listening
Conscious listening creates understanding and is crucial for relationships, learning, and leadership.
The absence of listening leads to entrenched opinions and hinders new ideas.
volunteer_activism ADVICE
RASA: A Four-Step Process for Effective Listening
Practice RASA (Receive, Appreciate, Summarize, Ask) to improve communication.
Use "so" to summarize and move conversations forward.
insights INSIGHT
The Uniqueness of Listening
Every person's listening is unique, filtered by language, culture, values, and experiences.
Speakers should ask, "What is the listening I am speaking into?" to tailor communication.
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Sound Business by Julian Treasure explores how sound affects human behavior and performance in various business environments. The book provides insights into sound branding and management, offering strategies for businesses to improve their operations through thoughtful sound design. It covers topics from music theory to case studies of successful sound implementation in companies.
How to Be Heard
Julian Treasure
Julian Treasure's 'How to Be Heard' explores the art of effective communication. The book delves into the science of sound and how it impacts our perception and understanding. It emphasizes the importance of listening skills and provides practical techniques for improving communication in various contexts. Treasure highlights the power of vocal variety and the impact of tone and delivery on message reception. The book offers valuable insights for anyone seeking to enhance their communication skills and build stronger relationships.
We should all be audience-centric in communication. But, as Julian Treasure contests, we need to take it one step further. What is the listening I am speaking into?, he says, is the question every speaker should ask themselves over and over.
"Every human being’s listening is unique ... we listen through a set of filters and those filters develop as we grow and mature in life and we have experiences. Knowing where the person is coming from, you'll be able to sense their listening."
Treasure, an expert on speaking and sound, also offers advice on the breathing techniques that can transform one's speech. "If you want to speak powerfully, develop a breathing practice. And that can be as simple as conscious breathing, which is breathing in through the nose, out through the mouth."
In this episode of Think Fast, Talk Smart, Treasure and host Matt Abrahams explore the power of breath; the four steps to show someone we're engaged and listening; and how by framing speech as a gift, we can better serve our audience.
Think Fast Talk Smart: Communication Techniques 
