CSM Practice - The Customer Success Podcast Want to be CUSTOMER-CENTRIC?
In this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more customer-centric and ensure that clients are always a top priority in all company processes, operations, philosophy, and mission.
Jason explains the importance of a customer-centric strategy in creating a positive customer experience for optimal customer satisfaction. He also addresses common questions such as:
What customer centricity is?
What are the typical issues non-customer-centric companies face, and
How to overcome the challenges in implementing a customer-centricity strategy.
If you're wondering how your organization can become more customer-centric, this episode is a must-lisen. Learn from Jason's experience and expertise in moving companies towards a customer-centric approach.
Don't miss out on the valuable insights and tips shared in this episode!
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Additional Resources
⏬ Infographic: 8 Key Steps in Becoming a Customer-Centric Organization
https://bit.ly/49wOiEA
📑 Blog: Becoming a Customer-Centric Organization
https://bit.ly/3SYuEu8
🎥 Video: How to Be a Customer-Centric Organization
http://bitly.ws/cUAA
🎥 Video: Becoming a customer-centric organization: The roadmap [Webinar]
http://bitly.ws/cUB8
🎙 Podcast: The Jasons Take on... Designing & Implementing Customer Success Strategies In Complex Organizations featuring Irit Eizips:
https://bit.ly/3LsRchv
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