Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#148 - Using Global Talent to Outpace Competition with Sagan's Jon Matzner

Oct 22, 2024

Jon Matzner, Founder of Sagan, discusses the revolutionary impact of global talent on business operations. He highlights how hiring overseas isn't just about cost savings but about enhancing efficiency and service delivery. The conversation dives into the evolution of Sagan’s system, emphasizing the interplay of remote work and automation. Matzner also explores the role of AI in business processes and strategies for optimizing workforce structures in the HVAC sector. His insights on decentralized leadership and innovative talent acquisition approaches are truly enlightening.

35:15

Episode guests

Jon Matzner

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Leveraging global talent enhances business operations by expanding access to diverse skill sets and improving customer service beyond just cost savings.

The integration of automation and AI with remote work transforms traditional roles, increasing operational efficiency and facilitating skill development across various job functions.

Deep dives

Empowering Customer Service Through Global Talent

Hiring global talent aims to enhance customer service, not merely to save costs. The integration of global talent with automation forms a powerful duo that facilitates the creation of an efficient operational framework. By focusing on building an empowered management team, businesses can leverage a broad talent pool that goes beyond traditional markets. This approach allows for the timely acquisition of resources through platforms like supplyhouse.com, which offers rapid shipping and expert support.

Intro

2min

Harnessing Global Talent in Business

12min

Leveraging Global Talent for Business Efficiency

5min

Optimizing Workforce Efficiency in the HVAC Industry

3min

Harnessing Global Talent and AI in Business

14min

In this episode of Owned and Operated, John and Jack are joined by Sagan’s Jon Matzner to talk about the use of global talent and hiring overseas to enhance business operations, beyond just saving costs. What is the importance of systemization and automation in building a high-leverage business model?

Jon also goes through the evolution of the Sagan system, which starts with global talent as an entry point and extends to include automation and decentralized leadership. What are the dynamics of remote hiring, the role of AI in augmenting job roles, and the changing landscape of talent acquisition? You’ll never know unless you listen to the newest episode of Owned and Operated.

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Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Episode Guest:
Jon Matzner: @MatznerJon on X
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC