Negotiate Anything The Founder of Wikipedia Explains Why We Stopped Trusting Each Other
Nov 13, 2025
In this insightful discussion, Jimmy Wales, the founder of Wikipedia, explores the erosion of trust in our society and the role technology plays in this crisis. He defines trust as a risk and vulnerability, emphasizing the importance of honest relationships both personally and professionally. Wales advocates for healthier media habits, teaching kids responsible technology use, and the need for neutrality in journalism to rebuild public trust. The conversation also delves into the dangers of misinformation, social media dynamics, and how AI could shape our future.
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Trust As Deliberate Risk
- Trust is a deliberate risk: choosing to be vulnerable because you expect others to behave well.
- Jimmy Wales says most people are basically trustworthy, despite what online outrage suggests.
Strangers, Steak Knives, And Everyday Trust
- Wales contrasts online toxicity with everyday trust, like sitting next to strangers using knives in a restaurant.
- He uses this to show most people are not violent or malicious despite amplified online voices.
Own Mistakes To Rebuild Trust
- Own your mistakes and commit to tangible steps to rebuild lost trust.
- Wales notes businesses can recover trust but must sincerely acknowledge error and follow a framework to repair it.
