Using data and analytics to support and protect those using health and care services with Director of Intelligence at the Care Quality Commission, Helen Louwrens (Episode 13)

In this episode we talk to Helen Louwrens who spent a long part of her career at Dunhumby helping retailers and FMCG brands get better insight and build relationships with their customers. Helen is now at the Care Quality Commission as Director of Intelligence helping to support and protect individuals who us health and social care services. We explore how she is building an intelligence led organisation by building expert systems that systemise decision making where possible, deliver leading performance management capability and balancing delivery today with delivery for the future.