The Data Exchange with Ben Lorica
How to build state-of-the-art chatbots
Jul 23, 2020
Lauren Kunze, CEO of Pandorabots, discusses the growth of Pandorabots as a leading chatbot development platform with collaborations with global brands. The podcast explores the versatility of chatbots, their role in combating loneliness, and the challenges of building good chatbots. It also covers integrating chatbots in companies, breakthroughs in natural language processing, and the rise of virtual chatbots and virtual talents.
45:12
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Quick takeaways
- Building chatbots remains a complex task, with a focus on training bots for specific domains to reduce human workload.
- Testing, quality assurance, and human oversight are crucial for improving bot performance and preventing biased responses.
Deep dives
Pandora Bots: A Platform for Building Chatbots
Pandora Bots is a chatbot development and hosting platform with a large user base of registered developers. It has built over 350,000 chatbots for various applications, including work with global brands and Fortune 500 companies. The platform has processed over 80 billion conversations between bots and humans. Bots have become more popular due to automation needs during the COVID-19 pandemic, including increased customer service traffic and addressing loneliness. The use cases for consumers have expanded, with a focus on social companionship and wellness.
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