As Director of Systems for one of the largest property management franchises in the country, Kyle Erb has seen it all—flashy demos, AI “add-ons,” and platforms that promise scale but deliver noise.

In this episode, Kyle shares the moment he found what others only talk about:

“This is it. This is what everyone’s been promising—but no one’s actually built.”

This isn’t just about features. It’s about a first-principles shift:
🔁 From reactive to strategic.
🧠 From task-running to trust-building.
⚙️ From bolted-on tools to an AI-first system that actually thinks.

If you’ve been wondering whether AI will give you the edge—or just another inbox—this conversation is your litmus test.

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Chapters:

00:17 Challenges with Existing Systems
01:42 Automation and Its Limitations
02:44 The Role of AI in Property Management
03:39 Project Management vs Process Management
07:02 AI-Driven Leadership
09:02 Enhancing Communication with AI
10:09 Adapting to AI in Property Management
16:59 Future of Property Management with AI
26:47 Scaling AI in Management
26:59 Integrating Feedback into AI Systems
28:41 Automated Car Race: Waymo vs. Tesla
30:28 The Promise and Challenges of AI
32:51 Building Effective AI Systems
37:37 The Importance of Critical Thinking in Teams
43:04 Future of AI and Personal Assistants

Ep 46 | AI Features vs. AI-First: Kyle Erb on Choosing the Advantage That Actually Scales