The Dentalpreneur Podcast w/ Dr. Mark Costes 2406: Why Communication Skills Matter More Than Your Crown Prep
Dec 22, 2025
Dr. Paul 'Nacho' Goodman, an entrepreneurial dentist and educator, dives deep into the significance of communication skills in dentistry. He discusses the challenges new grads face post-COVID and advocates for GPR training, emphasizing its value for patient experience. Paul highlights that success in the field often hinges more on soft skills rather than technical perfection, like crown prep. The conversation also touches on the importance of mentorship and how introverts can thrive through communication training. It's an insightful and humorous exploration for dentists!
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You Can't Train During The Game
- Dentistry is almost always "game time" with little real training time available for teams.
- Paul Goodman warns this constant pressure creates burnout and coordination gaps across operatories.
Carve Out Real Training Time
- Schedule dedicated shutdown training or calibration sessions despite production pressure.
- Paul Goodman recommends shutting down for focused communication when the team is misaligned.
Quarterly Meetings Aren't Enough
- Quarterly or annual meetings rarely fix day-to-day game-time issues in dental offices.
- Mark Costes notes one or two brief retreats can't replace ongoing training and calibration.