The Josh Bersin Company Can AI Replace Human Intuition? I Think Not, And Here's Why It Matters.
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Jul 26, 2025 Exploring the irreplaceable role of human emotion in business, the discussion emphasizes that AI cannot replicate our intuitive decision-making power. Personal experiences and emotional states significantly shape our choices, making genuine human insight invaluable. The podcast also advocates for following personal passions in career decisions, underscoring that intuition, fueled by emotion, is essential in an increasingly automated world. Ultimately, even superintelligent AI lacks the depth of human feelings that guide success.
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Emotions Drive Human Decisions
- Human decisions at work are primarily driven by emotion, not data alone.
- Emotions stem from genetics, experiences, and environment, shaping intuitive decision-making.
AI Simulates but Doesn't Feel
- AI can recognize and simulate emotions mathematically but lacks true emotional intuition.
- Coaching bots provide simulated emotional responses but don't capture genuine human feelings.
Love Drives Sales Success
- An insurance company found their best salespeople were those who genuinely loved cars.
- This emotional connection was more predictive of success than academic or competitive achievements.
