Philly Tech Connect by Philadelphia Tech Entrepreneurs
Building Your Customer Success Strategy with Dillon Young EP 30
Apr 11, 2024
Dillon Young shares insights on creating a customer success strategy for startups, including ideal timing and qualities for team members. His expertise offers actionable advice for nurturing customer relationships. Connect with like-minded tech enthusiasts through Philly Tech Entrepreneurs community.
16:31
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Quick takeaways
- Early-stage startups benefit most from a dedicated customer success strategy.
- Key qualities in the first customer success hire lay the groundwork for a strong team foundation.
Deep dives
Importance of Finding Your Voice in a Competitive Market
In today's digital age, sharing your unique voice and perspective is crucial for individuals and companies to stand out in a competitive market. Differentiating yourself by showcasing your experiences and ideas not only allows you to connect with your audience but also establishes authenticity and builds trust. Platforms such as LinkedIn and TikTok offer varied mediums to express your voice, requiring a strategic approach to determine where to best engage based on your target audience.
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