AI Agents Podcast How AI Transforms Healthcare Follow Ups with RJ Burnham | EP112
Dec 23, 2025
RJ Burnham, Founder and CEO of Consig, delves into the transformative power of AI in healthcare communication. With decades of experience in voice AI, he reveals how automating patient follow-ups can reduce readmissions and lighten provider workloads. RJ emphasizes that real conversations are crucial for patient outcomes and discusses the challenges of integrating AI into existing systems. He also shares insights on global patient access issues, compliance hurdles, and the future vision of universal follow-up conversations, all while ensuring AI supports rather than replaces caregivers.
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Follow-Up Workflows Are Broken Everywhere
- Healthcare follow-up workflows are universally manual and inefficient across systems.
- RJ Burnham argues embedding AI into existing platforms avoids burdening clinicians with new tools.
Personal Path To Healthcare AI
- RJ Burnham entered healthcare after decades building voice platforms and personal caregiving experience.
- His daughter's special-needs care motivated focusing on patient communication improvements.
Initial Outreach Is The Hidden Cost
- The largest waste is the initial outreach: getting patients on the phone and validating identity and timing.
- These front-end steps often consume minutes and are done by costly clinical staff.