Risks: claims and denial automation

RJ warns against fully automating claim denials and stresses human oversight for harmful decisions.

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Episode notes

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In this episode of the AI Agents Podcast, we explore how artificial intelligence is revolutionizing healthcare follow-ups with RJ Burnham, CEO of Consig.

RJ shares his mission to eliminate inefficient manual outreach workflows by embedding AI-driven voice technology directly into existing healthcare systems.

By automating the initial stages of patient communication—such as post-discharge check-ins and follow-up calls—Consig is helping providers drastically improve operational efficiency and patient outcomes without adding more tools to already overloaded staff.

RJ dives into real-world scenarios where AI-generated conversations have led to meaningful impacts, from reducing hospital readmissions to increasing staff retention.

With a firm focus on compliance, data integration, and supporting—not replacing—healthcare workers, RJ reveals how AI can scale care and build better patient-provider relationships.

Whether you’re in healthcare tech or just curious about the future of digital care, this episode highlights the powerful role AI can play in reshaping communication in one of the world’s most vital industries.

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⏰ TIMESTAMPS:

0:00 - Reimagining Healthcare Workflows

0:54 - Meet RJ Burnham From Consig

3:03 - Fixing Communication In Healthcare

5:00 - Real-Life Scenarios In Patient Follow-Up

7:00 - Automating Nurse-Patient Phone Calls

12:02 - Navigating Complex Healthcare Systems

17:00 - The Future Of Healthcare Communication

23:02 - Real World Impact And Case Studies

28:00 - Compliance Challenges In AI Healthcare

36:00 - Scaling Human Care With AI