Government 2.0: How AI Agents Create Smarter Human Services | Salesforce’s Mia Jordan

⚡️ Enterprise Training — upscaile.com🤝 Join the Newsletter — newsletter.theaireport.ai/subscribeIn this episode, we delve into AI in government transformation, digital innovation in the public sector, and the future of work in an AI-driven world. Our guest, Mia Jordan — a former Chief Information Officer (CIO) turned AI GTM Executive at Salesforce — reveals how artificial intelligence, automation, and data-driven decision-making are powering the next wave of digital transformation in government. She shares insights on how public-sector innovation, customer experience (CX), and platform thinking are redefining how agencies operate. You’ll learn how AI strategy, leadership, organizational culture, and AI skills training enable smarter, more connected systems — shaping the next generation of digital government, enterprise AI adoption, and citizen-centric service delivery.We dive into:1. How government can use AI to deliver citizen-first services and customer-like experiences2. Why CIOs are central to blending IT, business, and AI strategy across large organizations3. The “platform mindset” — building once and scaling across multiple departments4. How AI can shorten onboarding time and make training radically more efficient5. Practical steps for employees and leaders to upskill with free AI training (Trailhead)6. Building a learning culture where AI adoption starts from the top down7. Career advice for recent grads entering the AI-driven workforceChapters00:00:00 Intro – The art of authentic conversation00:01:00 How to design government systems that treat citizens like customers00:03:00 CIO insights: blending business, IT, and AI00:05:00 The future of work and how AI is changing employee roles00:06:30 How to learn AI fast – Trailhead and free upskilling00:07:40 The value of grunt work in the age of automation00:09:30 AI onboarding: training employees faster and smarter00:10:40 Culture and leadership in successful AI adoption00:12:10 AI learning cohorts: building confidence and curiosity00:14:30 Measuring AI success: education, engagement, and feedback loops00:15:30 Lessons from government and innovation inside Salesforce00:17:40 What new grads should learn from sales and relationship building00:19:10 Why she does what she does – being a catalyst for change📬 Get in TouchLinkedIn: https://www.linkedin.com/in/not-the-f1-driver-liam-lawson/Mia Jordan — https://www.linkedin.com/in/mia-jordan-07192852/