CSM Practice - The Customer Success Podcast The Ultimate Renewal Team Management Guide
Welcome to this engaging episode hosted by Irit Eizips! In this installment, we're joined by a special guest, Mark Mortimer.
Together, we delve into comprehensive insights on establishing and overseeing a successful renewal team, covering strategic planning to practical execution. Here are a few key points from our discussion:
- Mark Mortimer shares strategies for building a renewal team that is aligned with organizational goals and customer success.
- Discover how to create a renewal team that consistently delivers positive and exceptional customer experiences.
- From customer acquisition to effective account management, our podcast provides a complete roadmap for success in the realm of renewals.
If you play a pivotal role in ensuring your customers' renewals thrive, this episode is a must-listen!
Join us as they provide valuable insights and practical tips for crafting a high-performing renewal team.
Watch the full episode here: https://youtu.be/7OwNzxp55gQ
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Additional Resources:
🎥 Video: How to OPTIMIZE Your RENEWAL PROCESS
https://youtu.be/YJWs3qlsub0
🎥 Video: 3 Ways To Increase Renewal and PREVENT CHURN: RETENTION Teams
https://youtu.be/oxNy-XOYkQY
🎥 Video: RENEWAL OWNERSHIP: Account Executive Vs. Account Manager
https://youtu.be/JiNO5V_35Z8
⏬ Infographics: Tips for Building a Winning Customer Success Team [Infographic]
https://bit.ly/3SjdkzE
⏬ Infographics:2022 Renewal Management Global Market Trends [Infographic]
https://bit.ly/3UiMzhA
📑 Blog: How to Scale the Customer Renewal Process Effectively
https://bit.ly/49bdNuB
📑 Blog: How to Optimize your Renewal Process
https://bit.ly/3HwRPGN
📑 Blog: Managing Renewals Early on in the Customer Journey
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