CX Passport The one with Foot Locker’s customer experience journey - Tyler Saxey Senior Dir, Global VOC & Omni at Foot Locker E110
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🎤🎞️“The one with Foot Locker’s customer experience journey” with Tyler Saxey Senior Director, Global VOC & Omni at Foot Locker in CX Passport Episode 110🎧What’s in the episode?...
CHAPTERS
0:00 Introduction
2:50 What a Customer Experience role should be
3:41 How do you act on what you learn from the customer?
8:49 Your CX Passport Captain
9:15 Stacking wins on wins -The Foot Locker customer experience journey
14:43 How to learn from and deliver for a global customer experience
17:53 1st Class Lounge
21:15 Creating actual business results from voice of the customer
24:36 How to get customer insight from the front line employee
26:50 Using Voice of the Customer to celebrate employees | Video celebrations
31:07 Contact info and closing
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
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#customerexperience #voiceofthecustomer #employeeexperience #retail #podcast
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Episode resources:
LinkedIn: https://www.linkedin.com/in/tyler-saxey-45968923/
Foot Locker: https://www.footlocker.com/