Customer Service Revolution 181: Creating Your Customer Experience Action Statement
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization's customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally try to achieve every time they interact with a customer.
Learn:
- How this action statement helps every team member focus on the micro-moments that drive customer loyalty.
- If your employees only remember one company statement (i.e. mission, purpose, core values, etc.) you want it to be your customer experience action statement
- What the three pillars should represent that are critical to teach your employees the "how".
Links:
The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:
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