Pascal Bornet on deploying agents to hone your competitive edge

Pascal Bornet, an AI and intelligent automation expert with experience at McKinsey and EY, discusses the transformative potential of AI agents in business. He introduces the SPA framework for designing effective agents that sense, plan, act, and reflect. Bornet shares impressive real-world examples, including fraud reduction and faster onboarding processes. He emphasizes the importance of human-centric design in AI adoption and highlights the unique blend of creativity and critical thinking that humans bring to hybrid teams with AI. Gain insights on how to effectively integrate AI agents for competitive advantage.