Waves Business Coaching 10. How to Pair Empathy with Excellence in Your Business (with Riley Westbrook)
How do you pair empathy with excellence? Riley, the founder of Valor Coffee, shares his journey of starting a coffee business and the importance of pairing empathy with excellence. He discusses the transition from a coffee cart to brick-and-mortar locations, the decision to roast their own coffee, and the challenges of balancing customer demand with specialty coffee. Riley also emphasizes the significance of creating a positive and welcoming atmosphere in their cafes and empowering their team to contribute ideas and feedback. He offers advice to other small business owners on integrating empathy and excellence in their businesses.
Valor Coffee:
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