Stop Writing SOPs Before You Hire (and Other Uncomfortable Truths) | Lazy Leverage #34

This is the raw, unfiltered conversation about what actually works in property management. Jon and Peter share their biggest revelations about leadership, systems, and why being 'fair' to all clients might be your biggest mistake. Plus: The uncomfortable truth about why your top clients keep leaving (and what to do about it).

Timestamps

(00:00) Introduction and recent wins

(02:00) Debunking the "you need an audience" myth

(06:07) New approach to SOPs and documentation

(11:40) Developing people vs. developing processes

(00:19:22) Management dynamics

(00:28:45) Premium service tiers discussion

(32:00) Customer communication case study

(40:15] Building a signature client program

(45:50) AI and automation opportunities

(50:52) Key takeaways for work and family balance

Stay connected for more insights and strategies by following

Jon:⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@MatznerJon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ on X and at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠lazyleverage.beehiiv.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Peter: ⁠⁠@pslohmann⁠⁠ on X and at ⁠peterlohmann.com⁠