Workplace conflict is on the increase. According to a 2021 survey, 89% of employees from a diverse range of industries reported experiencing conflict at work, consuming 3.5 hours/week on average. Finding employees is challenging, making a calm workplace imperative if competitive advantage is to be gained. When incivility and bullies or other high conflict people are in the workplace, the impact goes deep.

In this episode Bill and Megan talk with guest Catherine Mattice, founder of Civility Partners, and author of Back Off! Your Kick-Ass Guide to End Bullying at Work. They will discuss:

• whether bullying is increasing
• the definition of bullying
• causes of bullying
• can it be eliminated?
• impact on others of bullying
• does coaching work?
• should a bully be terminated?
• should we have workplace bullying laws?
• creating a psychologically safe work environment

Catherine has a wealth of experience specifically in bullying, including the latest research.

Links & Other Notes

WEBSITES

• Civility Partners
• High Conflict Institute

BOOKS

• BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work
• It’s All Your Fault at Work! Managing Narcissists and Other High Conflict People

ARTICLES

• Civility and the Surge Protector
• Why Don’t They Get It?
• Times are Edgy

Submit a Question for Bill and Megan

All of our books can be found in our online store or anywhere books are sold, including as e-books.

You can also find these show notes at our site as well.

Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

• (00:00) - Welcome to It's All Your Fault
• (02:23) - Catherine Mattice
• (03:50) - Catherine's Backstory
• (08:28) - Defining Workplace Bullying
• (11:17) - Causes of Workplace Bullying
• (13:47) - Eliminating It
• (16:04) - Those Who Are Impacted
• (16:59) - Is a Bully by Default an HCP?
• (19:44) - Reading the Population
• (22:12) - Evaluations
• (22:52) - Group Responses
• (24:31) - If You Need to Get Rid of Them
• (28:30) - How They Get There
• (30:01) - BIFF Certification
• (31:01) - What's Gratifying
• (32:51) - Workplace Bullying Laws
• (35:49) - Psychologically Safe Work Environment
• (41:59) - Finding Catherine
• (43:42) - Reminders & Coming Next Week: Johnny Depp & Amber Heard

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