358. You’re NOT Above Service + Sales – Selling In The DMs, LTV + Building a Sustainable Company
Mar 7, 2024
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Learn why entrepreneurs are not above sales and service, and how mastering these skills can lead to increased fulfillment and profits. Discover the key to building sustainable companies and increasing lifetime value for customers. Dive into the importance of customer care and long-term loyalty in business growth.
11:45
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Quick takeaways
Prioritizing service over sales leads to customer retention and business success.
Long-term customer relationships and satisfaction are key to building sustainable and successful companies.
Deep dives
Prioritizing Service Over Sales
Entrepreneurs are reminded of the importance of prioritizing service over sales in their business operations. The speaker emphasizes that being of service to customers and ensuring their needs are met leads to customer retention and overall success. By focusing on customer satisfaction and providing products that align with their needs, businesses can build loyalty and create long-term relationships.
Value of Long-Term Customer Relationships
The podcast highlights the value of long-term customer relationships and the lifetime value (LTV) of a customer. It stresses the significance of maintaining customer satisfaction to increase retention rates and prevent customer churn. By offering quality service and ensuring customer happiness, businesses can build sustainable and successful companies over time.
Business Decision Making for Customer Loyalty
The speaker shares examples of business decisions made to prioritize customer loyalty over short-term gains. These decisions include maintaining consistent pricing for long-standing customers and refraining from discounting courses during sales periods. Emphasizing the importance of service and customer commitment, the speaker advocates for making business decisions that prioritize long-term relationships and customer satisfaction.
In today’s mini-episode, I dive into something NO ONE (no, not even multi 7-fig business owners!) is above – service + sales. I share my approach to service and sales at Bossbabe, why it’s an important piece for all entrepreneurs to master + how it can help you feel more fulfilled while making more money. These tangible tools are a MUST for building successful, sustainable companies while also increasing lifetime value for your customers. Discover how service and sales are key to unlocking major abundance in your business.
HIGHLIGHTS
Why we are NOT above service + sales as entrepreneurs.
How to feel at ease while making even more money.
Building long term, sustainable companies + increasing lifetime value for your customers.
RESOURCES + LINKS
Join The Société: The Place to Build A Freedom-Based Business