Understanding Emotional Intelligence in business: advantages, disadvantages, and improvement strategies In this podcast, we discuss the significance of emotional intelligence in modern business, emphasising its benefits in leadership, teamwork, customer relations, and organisational performance. Also identified potential drawbacks, such as overemphasis on emotions leading to irrational decisions. Lastly, Susan suggested strategies to enhance emotional intelligence, including self-awareness, self-regulation, empathy, social skills improvement, and seeking

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