Today's guest is Jillian Hall-Robinson, VP of ServiceNow Practice at Milestone Technologies. Founded in 1997, Milestone Technologies is a leading global IT services and digital solutions provider that collaborates with organizations worldwide to revolutionize their technology infrastructure and digital capabilities. With a strong commitment to innovation and customer satisfaction, they empower businesses to accelerate their digital transformation journey and unlock new opportunities for growth and success.

As an Elite ServiceNow Reseller and an Elite ServiceNow Consulting and Implementation Partner, the Milestone team has been delivering world-class ServiceNow services and solutions since 2012 and service management services since 2001. With a long track record of successful ServiceNow implementations, their highly skilled consultants collaborate closely with clients to provide the right solutions and approach to ensure long-term success on the platform.

In the episode, Jillian talks about:

Her career journey from construction to IT leadership within ServiceNow,

How Milestone transformed into an IT services powerhouse,

Prioritizing process optimization for lasting customer success,

An overview of the team and focus on key ServiceNow areas for growth,

Milestone’s aim to expand globally and develop ServiceNow talent,

What makes Milestone a great place work