Contractor Growth Network #453 Building Luxury Client Experiences That Drive Referrals (ft. Devon Vought)
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Feb 13, 2025 In this engaging conversation, Devon Vought, owner of Vought Construction and expert in luxury hillside homes, shares his insights into creating exceptional client experiences. He reveals how personalized touches, like housewarming parties, have garnered him high-end clientele and referrals. Devon discusses the significance of relationship building in the luxury market and the role of branding in elevating client interactions. Listeners will learn practical strategies to enhance client communication and the value of hosting exclusive events as a marketing tool.
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Chance Encounter
- Devon Vought's career took off after a chance encounter with a realtor.
- While painting, a realtor noticed him and asked him to look at a high-end property.
Mirror Your Clients
- Understand your target client by mirroring their behavior and building rapport.
- Dine with clients to understand their wants and build relationships, advises Devon Vought.
Presentation Matters
- Carefully consider how you present yourself, from clothing to job site appearance.
- This includes having a clean truck, nice signs, and a professional appearance, says Devon Vought.