Order Management Optimization With Marianne Zakhour

Marianne Zakhour is the Co-founder of OrderBot, an enterprise order, inventory, and product management software. She has led the company to double its yearly sales in seven years. With over 25 years of experience in B2B, B2C, and e-commerce system and process efficiencies, Marianne develops solutions to complex customer problems and builds teams to increase productivity and growth.

In this episode…

With the demand for online shopping accelerating, businesses must fulfill multiple orders under tight time frames. Yet many companies don’t have a reliable order management system, leading to frustrated customers and lost revenue. How can you codify your orders for customer retention and satisfaction?

After becoming dissatisfied with fulfillment expectations and inventory discrepancies while consulting for a bakery, Marianne Zakhour recognized the value of a strategic order management system. However, she discovered that most businesses aren’t aware of the flaws in their systems and advises collaborating with internal management and external 3PL partners to identify and resolve issues. You can increase each order’s reliability by establishing and adhering to a fulfillment timeline, measuring customer order times, and obtaining visibility into your process.

In today’s Up Arrow Podcast episode, William Harris sits down with Marianne Zakhour, the Co-founder of OrderBot, to discuss developing reliable order management systems. Marianne shares how she increases companies’ order management accuracy from 80-99.98%, the consequences of poor order management, and how to collaborate with 3PL businesses.